Service Audit Program

$100 / visit

$270 / 3 visits

plus food/beverage reimbursement

An unannounced, comprehensive evaluation of your front-of-house service execution, food/beverage quality, and table-level guest experience.

• Evaluates: Host seating greeting, dining room pacing, food/drink temperature and presentation, server upselling efforts, and facility/bathroom cleanliness.

• Deliverables: Standardized 100-point performance rubric + 2-page key findings memo delivered within 48 hours.

Performance Monitoring Program

$250 – $750 flat rate

(+ $250/mo optional)

A lightweight performance tracking system that turns your numbers into a clear picture, so you manage by data rather than gut feel. You send me your sales, labour and cost figures or your POS reports, and I load them into RestaurantMetric, our in-house tracking and analysis tool.

• Tracks (examples): Prime cost, food and beverage cost, labour cost, voids, comps and waste, sales per labour hour, average check, kitchen ticket times, and net sales against target.

• Evaluates: Each measure against targets set for your type and size of restaurant, with a clear on-target, watch or action-needed status and where to look when something is off.

• Deliverables: Executive Action Report: a one-page summary of your health score, where the money is, your top fixes and trends against the previous period. Fix plans for the issues found, with a two-week follow-up on whether they worked. Optional monthly trend reviews with an updated report each month.

Menu Profitability Program

$100 – $1800 flat rate

(+ $250/mo optional)

In-depth recipe plate costing and menu engineering, delivered using RestaurantMetric, our proprietary in-house costing and menu analysis tool, built to handle yield-adjusted ingredient costs and menu matrix scoring the way a real restaurant operator would want it done. You send me your menu and recipes, your drink list, recent supplier invoices and your item sales, and I do the rest.

• Evaluates: Recipe ingredient breakdown costed from your supplier invoices, item-level contribution margins, and a popularity versus profit matrix (Stars, Plowhorses, Puzzles and Dogs), with price opportunities and an estimated monthly dollar impact. Drink costing covers cocktails, draft, bottles and wine, with pour costs against target and checks on over-pouring.

• Deliverables: Executive Action Report, Menu Engineering Grid, dish-by-dish and drink-by-drink costing.

360° Guest Experience Audit Program

$1200 flat rate

An exhaustive, multi-touchpoint analysis covering every stage of the customer journey, from digital footprint to post visit.

• Evaluates: Online presence, reservations, service, room layout, décor, ambiance, and post-meal follow-up.

• Deliverables: Multi-page strategic diagnostic report, gap analysis, root-cause fixes, and full debrief.

Bespoke Operational & Strategic Advisory

$150 / hour

Tailored advisory services for unique operational challenges, growth initiatives, policy development, or pre-opening compliance.

• Focus Areas: Staff training manual creation, Standard Operating Procedures (SOPs), LLA applications, LLA compliance audits, and supplier contract negotiation.