Advisory & Service Menu

Service Audit Program

$100 / visit

$270 / 3 visits

plus food/beverage reimbursement

An unannounced, comprehensive evaluation of your front-of-house service execution, food/beverage quality, and table-level guest experience.

  • Evaluates: Host seating greeting, dining room pacing, food/drink temperature and presentation, server upselling efforts, and facility/bathroom cleanliness.

  • Deliverables: Standardized 100-point performance rubric + 2-page key findings memo delivered within 48 hours.

Performance Monitoring Program

$250 – $750 flat rate

(+ $250/mo optional)

A lightweight, automated performance monitoring system tracking 5–10 critical metrics so you can manage by data rather than gut feel.

  • Tracks (examples): Kitchen ticket times, Prime Cost, waste/comp %, Sales Per, Labour Hour (SPLH), and check averages.

  • Deliverables: Custom dashboard, 1-hour manager training, and optional monthly trend reviews.

Bespoke Operational & Strategic Advisory

$150 / hour

Tailored advisory services for unique operational challenges, growth initiatives, policy development, or pre-opening compliance.

  • Focus Areas: Staff training manual creation, Standard Operating Procedures (SOPs), LLA applications, LLA compliance audits, and supplier contract negotiation.

Menu Profitability Program

$450 – $1800 flat rate

(+ $250/mo optional)

In-depth recipe plate costing and menu engineering matrix to maximize margin and identify immediate profit opportunities.

  • Evaluates: Exact recipe ingredient breakdown vs. supplier invoices, item-level contribution margins, and popularity vs. profit matrix mapping.

  • Deliverables: Executive Action Report, Menu Engineering Grid, and customized Excel Recipe Costing Tool for ongoing use.

360° Guest Experience Audit Program

$1200 flat rate

An exhaustive, multi-touchpoint analysis covering every stage of the customer journey, from digital footprint to post visit.

  • Evaluates: Online presence, reservations, service, room layout, décor, ambiance, and post-meal follow-up.

  • Deliverables: Multi-page strategic diagnostic report, gap analysis, root-cause fixes, and full debrief.

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